Effective Communication and de-escalation skills

This free in house training is ideal for anyone who is already working with young people or who would like to.

Refreshments are provided.

What you will learn on the course

1. How to communicate effectively, both from a talking and listening perspective.
2. Reading and understanding non-verbal communication and how best to respond.
3. Looking at what you can do to avoid a situation escalating and stay safe.
4. Analyze various case studies and situations to understand effective strategies of response.